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The course is designed to provide the participant with the skills, information and tools necessary to provide a memorable customer interaction process. This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help and keep customers. This course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers. This training is approved for I-CAR Gold Class points through the I-CAR Industry Training Alliance Program and as such, qualifies each participant to apply for 1.50 I-CAR Gold Class points.
This course is designed for Customer Service Representatives, Estimators, Managers and Shop Owners.
Name the time and we'll call you with help and advice. Schedule a service call
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