Achieving Service Excellence

Duration

1 Day

Price

$295
$395 CDN

Approvals

AMI ApprovedI-CAR Approved

Overview

The course is designed to provide the participant with the skills, information and tools necessary to provide a memorable customer interaction process. This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help and keep customers. This course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers. This training is approved for I-CAR Gold Class points through the I-CAR Industry Training Alliance Program and as such, qualifies each participant to apply for 1.50 I-CAR Gold Class points.

Qualifications

This course is designed for Customer Service Representatives, Estimators, Managers and Shop Owners.

Content

• Branded Customer Experience
• Critical Factors for Customer Loyalty
• Customer Intraction Cycle
• Driving Principles
• Effective Communication
• High-Gain Questioning Techniques
• Reliable Processes
• Service Expectations
• Service Qualtiy
• Service Recovery