Course Cost:  $295.00

Overview:

This course is designed to provide the participant with the skills, information and tools necessary to provide a memorable customer interaction process.  This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help and keep customers.

Martin Senour´s Achieving Service Excellence™ course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers.

This training is approved for I-CAR Gold Class points through the I-CAR Industry Training Alliance Program and as such, qualifies each participant to apply for 1.50 I-CAR Gold Class points.

Course Content:

• Service Expectations
• Driving Principles
• Effective Communication
• Service Quality
• High-Gain Questioning Techniques
• Branded Customer Experience
• Service Recovery
• Critical Factors for Customer Loyalty
• Customer Interaction Cycle
• Reliable Processes

Student Qualification: