This course is designed to provide the participant with the skills, information and tools necessary to provide a memorable customer interaction process. This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help and keep customers.
Martin Senour's Achieving Service ExcellenceTM course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers.
Duration: 1 day
Date(s) Location Price Registration
TBD TBD $295
This training is approved for I-CAR Gold Class points through the I-CAR Industry Training alliance Program and as such, qualifies each participant to apply for 1.50 I-CAR Gold Class points.
  • Branded Customer Experience
  • Critical Factors for Customer Loyalty
  • Customer Interaction Cycle
  • Driving Principles
  • Effective Communication
  • High-Gain Questioning Techniques
  • Reliable Processes
  • Service Expectations
  • Service Quality
  • Service Recovery